WHAT CURRENCY IS USED?
All prices on this website are shown in USD. To find an approximate conversion in your local currency,
go to www.finance.yahoo.com/currency

HOW DOES YOUR SIZING WORK?
All sizes on this web site are shown in US sizes. The conversion from Australian/New Zealand sizes to US sizes are as follows:
US size 2 = AUS/UK size 6.
US size 4 = AUS/UK size 8.
US size 6 = AUS/UK size 10.
US size 8 = AUS/UK size 12.
US size 10 = AUS/UK size 14 etc.
O/S = One size only.

HOW DO I KNOW IT WILL FIT?
Where an item runs particularly small, or large we will indicate this in the product information.
If you need to swap an item for another size, please return the item, indicate your request and if it is in stock we will ship it to you at no cost. Please follow the instructions listed under returns.

HOW DO I MAKE A PURCHASE?
You are able to shop by “item” i.e., dress, pants, jacket, or by a particular “designer” - as well as surf between the two!  You can also browse our newsletters to see what we’re currently lusting after, get advice, or learn more about a featured designer.  Then you can click on any item you are interested in to get additional product info i.e., available sizes, color options, fit, additional views and other related items.

CAN I ORDER BY PHONE?
We will be happy to take your order via phone, please call our NY store on +1 212 243 3201, or our SF store on +1 415 440 2100 during business hours.

HOW DO I KNOW WHAT IS IN STOCK?
All items shown are in stock unless the words "Sold Out" appear. Occasionally, we sell items in the store before we get a chance to update the web site, so we appologise for any inconvience if an item is no longer available.

WHAT IF MY SIZE IS NOT AVAILABLE?
All sizes listed are in stock. If your size is unavailable we apologize for this inconvenience, but as we grow we hope to be able to keep more stock on hand.  Occasionally, we sell items in the store before we get a chance to update the web site, so we appologise for any inconvience if an item is no longer available.

PAYMENT METHODS
We accept Visa, Master Card and American Express.

HOW WILL I KNOW YOU RECEIVED MY ORDER?
After you “check out” we will send you a confirmation email to let you know that we’ve received your order.  Once we have checked that we have your item(s) in stock, processed and shipped your order we will send you another email notifying you of the tracking number for your reference.

WHERE DO YOU SHIP TO?
We ship globally!
Within the US we use UPS (www.UPS.com) and internationally we use United States Postal Service www.USPS.com.
We will require someone to sign for your order on delivery, so please ensure that the address you provide has someone there to sign for it.
We are unable to deliver to P.O. boxes.

HOW MUCH WILL I BE CHARGED FOR SHIPPING? AND HOW SOON CAN I GET MY ORDER?
We endeavor to dispatch all orders as soon as possible and usually within 24-48 hours after receiving them.  Occassionally, during busy periods, we will not be able to process orders immediately and we appologise for any inconvienience this may cause. Please note that orders received after 12 noon Friday will not be processed until the following Tuesday.

Below are estimated delivery times for orders placed by 12 noon.  These are a guidelines only,
as high volumes and external factors may cause delays.

* Excluding Mondays
** If international shipping is more than $35 we will notify you for your approval.
Shipping costs are added during check out and we will try to minimize shipping costs when you order multiple items.

HOW CAN I TRACK THE DELIVERY OF MY ORDER?
Once we have processed and shipped your order we will send you another email notifying you of the tracking number for your reference.
For deliveries within the US, you can check the status of your shipment by entering your tracking number at www.ups.com
International deliveries can be tracked via www.USPS.com (United States Postal Service).

IS MY PACKAGE INSURED?
All merchandise in transit from Elizabeth Charles to the delivery address is insured against theft and accidental damage. Once the merchandise has been delivered to the specified delivery address the merchandise is no longer covered by insurance.
We will require someone to sign for your order on delivery, so please ensure that the address
you provide has someone there to sign for it.

WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?
When shipping to addresses that are outside of the United States you will be responsible for all import duties, customs taxes, local sales taxes and other fees which may be charged on the purchase. 
It is your responsibility to determine what these costs may be prior to placing an order.
Similar to shipping costs, these costs and any additional costs incurred when returing/exchanging an item will not be refunded.