We endeavor to dispatch all orders as soon as possible and usually within 24-48 hours after receiving them. Occassionally, during busy periods, we will not be able to process orders immediately and we appologise for any inconvienience this may cause. Please note that orders received after 12 noon Friday will not be processed until the following Tuesday.
Shipping costs are added during check out and we will try to minimize shipping costs when you order multiple items. Occassionally the items you order may have to be shipped from our two store locations, if this is the case we'll contact you to see if you'd prefer us to consolidate your order (which will add an additional 5 business days to the delivery time), or if you'd rather have them shipped separately for an additional shipping charge. We generally require you to respond within 24 - 48 hours, otherwise we will process your order and ship the items separately from both locations and charge you the additional shipping cost (e.g., USD$10 if you selected UPS ground within the US). If you have a preference, please indicate this in the "Comments/Notes" section at check out to minimize delays.
Above are estimated delivery times for orders placed by 12 noon. These are a guidelines only, as high volumes and external factors may cause delays. |
